{"id":2778,"date":"2025-03-11T14:33:23","date_gmt":"2025-03-11T14:33:23","guid":{"rendered":"https:\/\/glovers.eu\/?page_id=2778"},"modified":"2026-05-18T10:42:26","modified_gmt":"2026-05-18T07:42:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.dutchblue.com\/fr\/faq\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"<section class=\"section faq\" id=\"section_1795899939\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\" style=\"max-width:1200px\" id=\"row-1245505555\">\n\n\n\t<div id=\"col-1295447832\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-714250561\" class=\"text\">\n\t\t\n\n<h2>FAQ<\/h2>\n\t\t\n<style>\n#text-714250561 {\n  font-size: 2.35rem;\n  line-height: 1.8;\n  text-align: center;\n  color: #12305c;\n}\n#text-714250561 > * {\n  color: #12305c;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1245505555 > .col > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n<div class=\"row\" style=\"max-width:1200px\" id=\"row-642123779\">\n\n\n\t<div id=\"col-2024208429\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2112958871\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2112958871-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-how-to-register?\" aria-expanded=\"false\" aria-controls=\"accordion-2112958871-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>1. Comment s'inscrire ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2112958871-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2112958871-label\">\n\t\t\t\n\n\t<div id=\"text-927264518\" class=\"text\">\n\t\t\n\n<p>En haut \u00e0 droite, \u00e0 c\u00f4t\u00e9 de notre logo, cliquez sur \u00ab Connexion \u00bb. Saisissez votre adresse e-mail et votre mot de passe sous la section \u00ab S\u2019inscrire \u00bb, puis cliquez sur \u00ab S\u2019inscrire \u00bb. Vous \u00eates maintenant inscrit !<\/p>\n\t\t\n<style>\n#text-927264518 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1435754364\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1435754364-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-how-to-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1435754364-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>2. Comment commander ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1435754364-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1435754364-label\">\n\t\t\t\n\n<p>Pour passer une commande, vous devez \u00eatre inscrit. Ensuite, s\u00e9lectionnez les articles souhait\u00e9s, ajoutez-les au panier, puis acc\u00e9dez \u00e0 votre panier en haut \u00e0 droite du site. Vous devrez remplir votre nom, le nom de votre entreprise, votre adresse et votre num\u00e9ro de t\u00e9l\u00e9phone pour finaliser votre commande. S\u00e9lectionnez votre mode de paiement pr\u00e9f\u00e9r\u00e9 et finalisez le paiement. Nous livrerons votre commande d\u00e8s que possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4164705786\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4164705786-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-do-i-have-to-register?\" aria-expanded=\"false\" aria-controls=\"accordion-4164705786-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>3. Dois-je m'inscrire ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4164705786-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4164705786-label\">\n\t\t\t\n\n<p>Si vous souhaitez passer une commande, il est obligatoire de vous inscrire sur notre site web. <a href=\"\/fr\/www.dutchblue.com\/\">www.dutchblue.com<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-246740417\" class=\"accordion-item\">\n\t\t<a id=\"accordion-246740417-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.-what-are-the-payment-methods?\" aria-expanded=\"false\" aria-controls=\"accordion-246740417-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>4. Quels sont les modes de paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-246740417-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-246740417-label\">\n\t\t\t\n\n<p>Nous proposons plusieurs moyens de paiement : Visa, MasterCard, Apple Pay, Google Pay, iDEAL, Bancontact. Notre prestataire de paiement est Adyen.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-795069018\" class=\"accordion-item\">\n\t\t<a id=\"accordion-795069018-label\" class=\"accordion-title plain\" href=\"#accordion-item-5.-what-is-the-shipping-fee?\" aria-expanded=\"false\" aria-controls=\"accordion-795069018-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>5. Quels sont les frais d'exp\u00e9dition ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-795069018-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-795069018-label\">\n\t\t\t\n\n<p>Livraison gratuite en cas de paiement direct ou sur facture \u2013 pour les commandes sup\u00e9rieures \u00e0 500 EUR net.\nPour les commandes inf\u00e9rieures \u00e0 500 EUR net pay\u00e9es sur facture, des frais de traitement de 6,95 EUR s\u2019appliquent.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2412942477\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2412942477-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.-how-can-i-return-the-products?\" aria-expanded=\"false\" aria-controls=\"accordion-2412942477-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>6. Comment puis-je retourner les produits ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2412942477-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2412942477-label\">\n\t\t\t\n\n<p>Pour effectuer un retour, veuillez contacter notre <a href=\"#\" class=\"chat-us\" style=\"font-weight: 600;position: relative;\">service client\u00e8le<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1702166338\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1702166338-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.-how-will-i-receive-my-money-back?\" aria-expanded=\"false\" aria-controls=\"accordion-1702166338-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>7. Comment vais-je recevoir mon argent ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1702166338-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1702166338-label\">\n\t\t\t\n\n<p>Pour les professionnels : Pour recevoir un remboursement partiel ou total, vous devez contacter notre <a href=\"#\" class=\"chat-us\" style=\"font-weight: 600;position: relative;\">service client\u00e8le<\/a>. <\/br>Pour les consommateurs : Votre remboursement sera automatiquement trait\u00e9 dans un d\u00e9lai de 14 jours, en utilisant le m\u00eame mode de paiement que celui de votre commande initiale.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2711286568\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2711286568-label\" class=\"accordion-title plain\" href=\"#accordion-item-7.-when-will-i-receive-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2711286568-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>8. Quand recevrai-je ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2711286568-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2711286568-label\">\n\t\t\t\n\n<p>Toutes les commandes pass\u00e9es avant 15h00 sont exp\u00e9di\u00e9es le jour m\u00eame. En g\u00e9n\u00e9ral, la plupart des commandes sont livr\u00e9es sous 1 \u00e0 3 jours ouvrables.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" style=\"max-width:1200px\" id=\"row-1790840325\">\n\n\n\t<div id=\"col-812021865\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4041077000\" class=\"text ask-us\">\n\t\t\n\n<p>Vous n'avez pas trouv\u00e9 votre r\u00e9ponse?\u00a0<a href=\"#\" class=\"chat-now\"><strong>Demandez-nous directement!<\/strong><\/a><\/p>\n\t\t\n<style>\n#text-4041077000 {\n  font-size: 1.95rem;\n  line-height: 3;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1795899939 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2778","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dutchblue.com\/fr\/wp-json\/wp\/v2\/pages\/2778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dutchblue.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dutchblue.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dutchblue.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dutchblue.com\/fr\/wp-json\/wp\/v2\/comments?post=2778"}],"version-history":[{"count":39,"href":"https:\/\/www.dutchblue.com\/fr\/wp-json\/wp\/v2\/pages\/2778\/revisions"}],"predecessor-version":[{"id":16588,"href":"https:\/\/www.dutchblue.com\/fr\/wp-json\/wp\/v2\/pages\/2778\/revisions\/16588"}],"wp:attachment":[{"href":"https:\/\/www.dutchblue.com\/fr\/wp-json\/wp\/v2\/media?parent=2778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}